UK SHIPPING

• Express (1-3 Days) - FREE
• Next Working Day £3.99
  

* Quoted days are working days, does not include Sunday or bank holidays.

All orders placed before 19:30 PM (BST) are dispatched the same day

We work with ROYAL MAIL, DPD and EVRI postal services

We prioritise getting your clothes to you as quickly as possible, as it is very important to us.

In 90% of cases, all orders placed before 4:30 PM (BST) are dispatched the same day. However, in rare cases, it may take up to 24 hours for our team to process your order once payment confirmation has been received. Each order is carefully handpicked and inspected before being shipped.

Please note that this excludes Sundays, as we ship from Monday to Saturday.

During sale periods or holidays, processing times may extend to up to three working days due to higher-than-usual order volumes.

There may be a slight delay in dispatching your order during flash sales, promotions, or peak periods. Please allow one to two days for our team to carefully pick and pack your order. Orders are shipped in the sequence they are received. You will receive an email confirmation once your order has left our warehouse.

You should receive a tracking number in your email. You can also reach out to our customer service team at info@courageclo.com We offer 24/7 Customer Service and are eager to assist you with your order.

Please don’t worry if your tracking number is initially inactive; it may take up to 24 hours after dispatch for our logistics partners to activate it. Rest assured, your order is on its way.

You have 14 days from the date your order is processed to submit a cancellation request via our Return & Exchange Portal.

It is your responsibility to send the item(s) back to the COURAGE Clothing warehouse if you require a refund or exchange.

Alternatively, you can email us at: info@courageclo.com, including your Order Number and Reason for Return.

Please note that COURAGE does not provide pre-paid return labels, and you will be responsible for covering the cost of return shipping.

Depending on the shipping method and carrier you choose, your return package may take several days to reach us.

Once our warehouse receives your return, please allow two working days for processing. During sale periods, processing may take up to three working days.

All items must be returned to COURAGE by post.

Refunds to your original payment method are available for full-priced items after they have been received and inspected.

For sale items or items purchased using a discount code, we offer store credit in the form of an e-gift card.

Helpful Hint: Retain your proof of postage and use a tracked shipping service, as we cannot be held responsible for return packages that are lost or stolen in

Unfortunately, we cannot accept returns or exchanges after 14 days.

Please ensure you review your items and make a decision within 14 days of receiving your order.

Store credit is available for any returned sale item or items purchased using a discount code.

Please note that items purchased during a sale are considered final sale and cannot be returned or exchanged, unless specified otherwise on the product page.

‣ Must be returned within 14 days of the items being delivered.

‣ Any sale items discounted by over 20%, including Black Friday, Boxing Day, Flash sale, Cyber Monday, Canada day, Easter, and holidays are excluded from returns. Only exchanges or store credit.

‣ Any sale items discounted by over 60%, including Black Friday, Boxing Day, Flash sale, Cyber Monday, easter, and holidays are deemed as final sales.

‣ Any Pre-order items are excluded from returns. Only exchanges or store credit.

‣ Items must be returned in their original packaging

‣ All tags must still be attached to the unworn item(s)

‣ Items must not contain any evidence of wear, stains, or odours

‣ If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

‣ Gift cards cannot be returned

If the above conditions are not adhered to when making a return. COURAGE reserves the right to return the item to you.

Helpful Tips :

‣ write "RETURN" on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We may withhold or decline your parcel. 

‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

COURAGE does not provide pre-paid return labels, so you will need to cover the cost of return shipping.

Please monitor the tracking information for your return as it makes its way back to us. Once your return has been delivered to our warehouse, please allow up to three working days for it to be processed (up to five working days during sale periods). You will receive an email confirmation once your refund has been processed.

After processing, it may take up to five working days for the refund to appear in your bank account.

If your return has been delivered to us and more than three working days have passed without confirmation, please contact us at info@courageclo.com.

Please email us at info@courageclo.com with the subject line: “CANCEL ORDER: (ORDER NUMBER HERE)”. We will do our best to cancel your order in time.

Please note that we are unable to cancel orders that have already been packaged and dispatched for delivery. Cancellations can only be processed within the first 12 hours after placing your order. If the cancellation request is made after this time, it is not guaranteed that we can cancel your order, and the shipping fee may not be refunded.

Once you have placed an order, you will receive a confirmation email shortly. To ensure this email reaches your inbox, please add info@courageclo.com to your contacts. Otherwise, the confirmation email may be directed to your Junk or Spam folder.

If you do not receive your order confirmation email, please contact us directly for assistance.

If an item you ordered is missing from your online order confirmation, it may have been removed because it is out of stock. You will receive an email notification if an item you’ve purchased is out of stock.

If you have not received an email regarding changes to your order but notice that an item is missing, please contact us immediately with the following information:

• Order Number
• Missing Item(s)

Our support team will investigate the issue and resolve it as quickly as possible.

Please note: All claims for missing items must be made within seven days of your order's delivery date.

For assistance, email us at info@courageclo.com.

If your product is confirmed to have a manufacturing defect or if the wrong item was sent to you, we will either replace the product or issue a refund to your original payment method, based on your preference.

If the product is found to be free of defects or is deemed out of warranty, it will be returned to you at your expense.

To resolve this issue, please contact us at info@courageclo.com and initiate your return through the COURAGE Return Centre. We will assist you promptly.

No, we do not currently have a stand-alone COURAGE store. However, our products are available at retailers worldwide.

If you would like to shop in-store, please email us with your location and inquiry at info@courageclo.com, and we will provide details of nearby stores that stock our products.

Promo codes are typically issued with an expiration date, which is often the reason a code may not work. If you would like more information about a recently issued promo code, please email us at info@courageclo.com.

If a promo code has expired or is invalid, it cannot be used for purchases.

Please note:

• Only one (1) discount code can be applied to each order.
• Discount codes cannot be used in combination with free shipping codes, clearance items, final sale items, end-of-season sales, or other discounts.
• COURAGE reserves the right to hold or cancel orders that attempt to use more than one discount code.

We currently accept the following payment methods:

- American Express
- Visa
- Mastercard
- Paypal
- Apple Pay
- COURAGE Gift Cards
- Google Pay

We occasionally restock select items; however, we cannot guarantee a restock of any particular product.

To stay informed about restocks, please sign up for our newsletter and complete the form on the product page under the section “Notify Me When In Stock.”

Yes, we offer price adjustments if you provide proof that the item is on sale on the same day you wish to purchase it. This proof must include an image or documentation showing the discounted price, along with the store name and contact information.

Please note:

• Discount codes cannot be applied during price adjustments.
• To request a price adjustment, email us directly at info@courageclo.com.

We sell COURAGE products wholesale directly to retailers. Retailers purchase these items at a wholesale cost and earn their margins by selling them to consumers like you.

As a result, items purchased from a retailer cannot be returned to our online store. Instead, you must return them directly to the retailer in accordance with their return policy, as the product is owned by the retailer for their store.

Our products are designed in London, UK, and manufactured by some of the most reputable factories in the world. These factories also produce for many of your favourite high-end luxury designers.

We collaborate with factories located in Colombia, Portugal, Turkey, and China to ensure the highest quality standards.

We aim to respond to all emails within 24 hours. Please avoid sending multiple emails regarding the same inquiry, as this may delay our ability to address your request and those of other customers.

For the fastest response, please email us only once.